Contact

Drumin, Ballindalloch
AB37 9AN

Tel: 01807 590273
Out of Hours: 111

If you wish to give us feedback or make a general enquiry please email us on nhsh.gp55925-admin@nhs.scot. This address is monitored daily and your email will be passed to Elisa de Lazzari, our Operations Manager.

The surgery is closed for routine telephone calls from 08:00 – 08:30, 13:00 – 14:00 and 17:00 – 18:00.

Urgent calls will be answered by the duty receptionist when required.

For clinical advice or an administrative request please use the eConsult service to contact us.

Click on the link below and select the appropriate option.

Disabled Access

There is access through the main door. We have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

When we are closed

On Tuesday afternoon, Wednesday morning and Thursday afternoon, emergency cover is provided. Please phone the surgery as usual on 01807 590273 for urgent matters.

Out of Hours (18:00 – 08:00 Monday – Friday, weekends and some Bank Holidays), there is always a doctor on call for emergencies. Please telephone 111 for NHS 24. This call is free. A trained nurse will assess your requirements and contact a GP, ambulance, or other health care professional as required. The out-of-hours doctor is based at G-MED at Dr Gray’s Hospital in Elgin. NHS Grampian is responsible for your care out of hours.

NHS 24 – www.nhs24.com

This is a 24 hour health service which has round the clock health advice and support from highly trained and experienced nurses. Just dial 111 to contact this service.

999 Ambulance Service

As we live in a rural area we recommend that patients keep a note of their post code or 6 figure grid reference number to assist the Scottish Ambulance Service find their address in an emergency. It would also be helpful to be able to give them simple directions on how to get there.

You should always call 999 if someone is seriously injured or their life is at risk. Some examples of medical emergencies include chest pain, difficulty breathing, severe loss of blood, seizure or loss of consciousness, severe allergic reaction, choking

Complaints

If you would like to make a complaint you can do this in a number of ways:

• by phone – call our Grantown Practice on 01479 872484 and ask to speak to Elisa de Lazzari, Operations Manager
• by emailing nhsh.gp55925-admin@nhs.scot with the details of your complaint
• by using the attached complaint form

You can download our complaints procedure here.