Appointments

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Appointments System

All our appointments need to be booked in advance. You can make an appointment by either calling into the surgery or by telephoning 01807 590273. If you have an acute medical problem we have a number of 'same day' GP emergency appointments. In this situation, please phone the surgery, preferably before 10am, to be allocated one of the emergency appointments. 

We aim to offer an appointment with a healthcare clinician within 48 hours, but if you wish to see a specific GP, you may need to book further in advance. Each appointment slot is allocated 15 minutes – please ask for a double appointment if you feel this may be necessary.

If you arrive at the surgery without making a booking beforehand you may be asked to return for an appropriate appointment, you will not be able to wait until the GP becomes available.

Details of individual doctor’s availability may be obtained at reception and may be altered to cope with demand.

Nurses

We are gradually introducing nurse clinics in to the Practice to assist with chronic disease management, blood tests, smears and minor surgical procedures.

 

Telephone Advice

If you require urgent advice the doctor on duty that day will speak to you as soon as possible.  For non urgent advice we would request that you allow the doctor time to phone you later that day when their surgery has finished.

If you require non- urgent advice that needs a conversation with a particular doctor, the receptionist will note your telephone number and that doctor will respond the next time they are in the Practice.

Extended Hours Provision

The practice provides one surgery a month for patients who would otherwise find it difficult to attend the surgery during usual working hours. This surgery is held on the morning of the last Thursday of each month  for pre-booked appointments only.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Questions to ask your Doctor

The link below will take you to the Choosing Wisely website which offers advice to patients on how to get the most out their GP (or nurse) consultation. 

This helps you ask the right questions about your treatment and the kinds of things you need to think about when discussing your treatment plan.

Questions to ask your Doctor or Nurse

Car Share Scheme

There is a car share scheme in operation locally to help those with transport difficulties. Patients should give at least 48 hours notice and there is a charge of 30p per mile. This is a transport only service and does not provide special mobility/medical assistance. (They have an embryonic website at www.speysideccss.co.uk).

Telephone 01340 831748.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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