Appointments

For non-urgent requests such as medical certificates, queries on medication and prescription requests, please use our eConsult service, available on our home page. You will be requested to complete a form to provide the information necessary to deal with your query and you will receive response by the end of the next working day.

Appointments System

We operate a system which we hope will increase the availability of appointments with individual doctors and make it easier to speak to them on the phone.

This works in the following way:

1. For urgent appointments, please phone before 10am Mon, Tues, Thurs, Fri and before 2:30pm on a Wednesday.
2. If you phone in for an urgent appointment for today, the receptionist will take your details and a GP will call you back. You will be asked to give a brief explanation of why you need the appointment – the receptionists have been asked to record this information in order to assist the GP’s in prioritising their work. A GP will call you back to discuss your problem and take appropriate action, which may be to make an appointment for you later in the day, give you advice or issue a prescription. Urgent cases are normally seen on the day when this is appropriate. We aim to offer an appointment with a healthcare clinician within 48 hours, but if you wish to see a specific GP, you may need to book further in advance.
3. Each appointment slot is allocated an appropriate amount of time – please ask for a longer appointment if you feel this may be necessary.
4. Since the COVID pandemic we are having to work differently in order to keep both patients and staff as safe as possible, so your appointment may be booked as a video conference with the clinician, by telephone or in person if the clinician feels that is necessary.
5. If you wish to speak to a particular doctor regarding something which is not urgent, we will arrange for the doctor to call you back. NB this is unlikely to be on the same day if the doctor is part time or has full surgeries that day.

Please note – our phone system is linked to Aberdeen Royal Infirmary, so our number may appear as a 0800 number when we call you back.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Car Share Scheme

There is a car share scheme in operation locally to help those with transport difficulties. Patients should give at least 48 hours notice and there is a charge of 30p per mile. This is a transport only service and does not provide special mobility/medical assistance. (They have an embryonic website at www.speysideccss.co.uk).

Telephone 01340 831748.

Dial M for Moray- local on demand bus service

Moray council also manages an on-demand bus service: http://www.moray.gov.uk/moray_standard/page_52932.html