For non-urgent requests such as medical certificates, queries on medication and prescription requests, please use our eConsult service, available on our home page. You will be requested to complete a form to provide the information necessary to deal with your query and you will receive response by the end of the next working day.

We operate a system which we hope will increase the availability of appointments with individual doctors and make it easier to speak to them on the phone.

This works in the following way:

1. If you phone in for an urgent appointment for today, the receptionist will take your details and a GP will call you back. You will be asked to give a brief explanation of why you need the appointment - the receptionists have been asked to record this information in order to assist the GP's in prioritising their work. A GP will call you back to discuss your problem and take appropriate action, which may be to make an appointment for you later in the day, give you advice or issue a prescription. Urgent cases are normally seen on the day when this is appropriate. We aim to offer an appointment with a healthcare clinician within 48 hours, but if you wish to see a specific GP, you may need to book further in advance.
2. Each appointment slot is allocated an appropriate amount of time – please ask for a longer appointment if you feel this may be necessary.
3. Since the COVID pandemic we are having to work differently in order to keep both patients and staff as safe as possible, so your appointment may be booked as a video conference with the clinician, by telephone or in person if the clinician feels that is necessary.
4. If you wish to speak to a particular doctor regarding something which is not urgent, we will arrange for the doctor to call you back. NB this is unlikely to be on the same day if the doctor is part time or has full surgeries that day.

Please note – our phone system is linked to Aberdeen Royal Inf, so our number will appear as a 0800 number when we call you back.

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Nurses

We are gradually introducing nurse clinics in to the Practice to assist with chronic disease management, blood tests, smears and minor surgical procedures.

There is a car share scheme in operation locally to help those with transport difficulties. Patients should give at least 48 hours notice and there is a charge of 30p per mile. This is a transport only service and does not provide special mobility/medical assistance. (They have an embryonic website at www.speysideccss.co.uk).

Telephone 01340 831748.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.